Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.

You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website's "Contact Us" page. We strive to respond promptly to inquiries submitted through the contact form.

Additionally, we offer a live chat feature on our website for real-time assistance. While we do our best to provide fast responses through live chat, please note that response times may vary based on the volume of inquiries. We also have customer support via email cencalmotorsport@gmail.com & instagram @cencalmotorsport. Rest assured, we are committed to assisting you as quickly as possible through these channels.

To have your car photos with Cen-Cal products featured on our website, simply email us at cencalmotorsport@gmail.com with your pictures and specify the parts you purchased. We look forward to showcasing your vehicle and sharing your experience with our products.

CenCal Motorsport is located in Oceanside, California, specializing in aftermarket BMW parts. We offer convenient installation services and local pickup, along with shipping for our customers worldwide

Our carbon fiber parts designed specifically for BMW vehicles are of excellent quality. We focus exclusively on crafting carbon fiber components tailored to BMW models, ensuring a precise fit and superior performance. Your satisfaction and trust in our products for your BMW are essential to us, and we strive to deliver the best quality components to enhance your driving experience.

The majority of our products are proudly manufactured in the USA, Germany, China and Taiwan. We have dedicated years to meticulously selecting the best manufacturing partners, ensuring the highest levels of precision and attention to detail in the production of our items. This commitment to quality and craftsmanship is at the core of our mission to provide top-notch products to our valued customers.

Absolutely! We specialize in creating custom, one-of-a-kind items to meet your specific needs and preferences. Our capabilities extend to crafting unique carbon patterns, such as forged or honeycomb designs, on select items. If you have a specific idea or request for a custom carbon fiber product or pattern, please reach out to us. We're excited to work with you to bring your vision to life and create a truly unique and personalized item tailored to your requirements.

The typical processing time for your order is 2-4 business days until the item ships.

Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.

We strive to provide accurate estimated delivery times, however from time to time delays can occur. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance.

Yes, we can ship orders outside of the USA. To get a shipping quote for international orders, please contact us with the specific parts you need and provide your shipping address. You can reach out to us through our "Contact Us" page or the preferred communication method on our website. Our team will promptly respond with a shipping quote tailored to your location and requirements, ensuring a smooth and efficient ordering process for international customers.

The majority of our orders are shipped from our main facility in California, USA, or from our partnering warehouses located across the United States. However, it's important to note that in some cases, items may be shipped directly from our manufacturing warehouses in Germany or Taiwan. We make every effort to ensure that your orders are processed efficiently and that you receive your products in a timely manner, regardless of their origin. If you have any specific questions about the shipping location of your order, please don't hesitate to contact our customer support team for assistance.

We offer route package protection!

What is route package protection? Route Package Protection is a service that covers lost, stolen, or damaged packages during transit. Customers can purchase Route Package Protection at checkout, and can track their orders and file claims using the Route app or online. If you have a product damaged, stolen or lost then route offers you a replacement product or a refund!

We automatically add route to every order so if you decline you will be informed that your package is not covered on damaged, lost or stolen products.

If you have a damaged, lost or stolen package please contact support@route.com

Our return and replacement policy is as follows:

• If a product arrives damaged or defective and you got route protection (didnt decline at checkout) route will promptly replace the item at no additional cost to you.
• If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
• Customers are responsible for covering the shipping cost of returning the item to us.

To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.