Policies

Policies

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from cencalmotorsport.com (the “Site”).

Information We Collect

  • Device Information: Includes browser type, IP address, time zone, and cookies installed on your device. We also track how you interact with the Site, such as pages viewed, referral sources, and search terms.

  • Order Information: When you make a purchase, we collect your name, billing/shipping address, payment details, email, and phone number.

“Personal Information” refers to both Device Information and Order Information.

How We Use Your Information

We use collected information to:

  • Fulfill and ship orders

  • Process payments and provide order confirmations

  • Communicate with you about orders or customer support

  • Screen for fraud or potential risks

  • Improve our Site and marketing efforts

Sharing Your Information

We share Personal Information with trusted third parties only when necessary, such as Shopify (our ecommerce platform) and payment processors.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.


Product Use Policy

Some products sold by CenCalMotorsport (such as exhausts, downpipes, and other performance parts) are intended for off-road use only.
It is the customer’s responsibility to confirm whether a product is legal for street use in their jurisdiction. For clarification, please contact support@cencalmotorsport.com.


Return Policy

Eligibility

  • Returns must be requested within 10 days of delivery. Keep in mind we have the right to deny any returns with valid reasoning. Sometimes store credit may be the only option rather than a credit back to the card, it goes case by case.

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase is required.

  • Do not return items to the manufacturer, you must contact us for the address.

  • Customer is responsible for shipping cost back to us & should insure the package because if we receive a damaged product you will not be refunded.

Refunds

  • Once we receive and inspect your item, you’ll be notified via email/phone if the refund is approved or denied.

  • Approved refunds are processed to the original payment method within a few business days.

Restocking Fees

  • A 20% restocking fee applies to most accepted returns or canceled items.

  • Fees may be waived at CenCalMotorsport’s discretion in special cases.

  • Shipping and handling fees are non-refundable unless we shipped the wrong item.

Exchanges

We only replace items if they are defective, damaged upon delivery or you were sent the wrong item. To request an exchange, email us with your order details.

Non-Returnable Items

  • Sale items

  • Certain special-order or non-stocked products (contact us before purchase if unsure)


Shipping & Lost/Damaged Packages

General Shipping

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • For items over $100, we recommend using a tracked and insured shipping service.

Backorders

If an item is on backorder, customers will be notified via email.

Route Package Protection

We partner with Route Package Protection to safeguard against lost, stolen, or damaged shipments.

  • Route is automatically added at checkout.

  • If declined, CenCalMotorsport is not responsible for lost, damaged, or stolen packages.

  • Claims for covered shipments can be filed directly with Route at support@route.com.


Contact Us

For any questions regarding these policies, contact us at:
📧 support@cencalmotorsport.com