quick answers
change or update order
Need to update your addressor swap a part? Email support@cencalmotorsport.com
Shipping & Lead Times
In-stock items typically ship in 3–5 business days. Made-to-order parts vary by product. See current estimates and details here.
Local Pickup and Installs
Reserve in-stock parts or book an install by texting 831-586-0006. Same-day pickup is possible when items are on the shelf.
Order Support
Email support@cencalmotorsport.com. We reply the same business day Monday to Friday, 9 am to 5 pm Pacific.
Include: name, order number, chassis, parts in question, photos or short video if relevant.
Book Installs or Arrange Pickup
Booking and parts reservation are by text only. Message 831-586-0006 with your name, chassis, parts list, photos, and preferred days. We’ll confirm time, parts on hand, and any prep notes. Same-day pickup is possible when items are in stock.
prefer a form?
You can send a message here, but email is fastest for orders. If this is about an existing order, include your order number.
Address & Hours
Oceanside, California. Installs and local pickup are by appointment; text 831-586-0006 to schedule or reserve parts. Shop availability Mon–Fri, 9am–5pm PST. Support hours are also Mon–Fri, 9am–5pm PST. Same-day pickup is available when items are in stock—text to confirm. Closed on major holidays.
FAQ
What’s the fastest way to reach you?
For orders and product questions, email support@cencalmotorsport.com. For installs or local pickup, text 831-586-0006.
When are you available?
Support hours: Mon–Fri, 9am–5pm PST. We aim for same-business-day replies.
Where are you located? Do you take walk-ins?
Oceanside, California. Installs and local pickup are by appointment only. Text 831-586-0006 to schedule. Same-day pickup is possible when parts are in stock.
How do I update or cancel an order (address, item change, etc.)?
Email support@cencalmotorsport.com with your order number, the change you need, and any photos if helpful. We’ll confirm what’s possible before the order ships.
My order arrived damaged—what do I do?
If you kept Route Package Protection on at checkout (it’s pre-selected and you can deselect it), file a claim with Route using the “Track with Route” link in your email or the Route app/portal.
If you didn’t purchase Route, email support@cencalmotorsport.com within 48 hours with clear photos of the outer box, label, inner packing, and the damage. We’ll review case by case and may assist with a carrier claim, but replacement or refund isn’t guaranteed.
Do you have order tracking?
We send a shipping confirmation email with tracking when your order leaves our warehouse. We don’t have a separate tracking portal—watch your inbox.
Can you install parts I didn’t buy from you?
Yes. Text 831-586-0006 with your chassis, part numbers, and photos so we can confirm fitment, hardware, and time.
Do you support live chat or Instagram DMs for orders?
No. For the fastest help on orders, email us. Use text for installs and pickup.
What payments do you accept?
Shop Pay, Apple Pay, and major cards at checkout.