Chargeback Agreement

AGREEMENT

By placing an order on cencalmotorsport.com, you acknowledge that you have read, understood, and agree to be bound by this Chargeback Agreement. This Agreement is incorporated into and forms part of our Terms of Service and applies to all payment methods used at checkout, including but not limited to credit cards, debit cards, Affirm, and any other payment options.

This Agreement applies to all orders placed through our website, regardless of order value, product type, or payment method.

DEFINITIONS

"Company" means CenCal Motorsport LLC and its affiliates
"Customer" means any individual or entity purchasing products or services from Company
"Chargeback" means any dispute, claim, or reversal initiated through a credit card company, bank, payment processor, or financing provider (e.g., Affirm)
"Products" include all automotive parts, accessories, performance modifications, and related services
"Fraudulent Chargeback" means any chargeback filed without first following the required resolution procedures outlined in this Agreement and our applicable policies

REQUIRED PROCEDURE BEFORE FILING A CHARGEBACK

A chargeback should never be the first step. If you have any issue with your order, you must contact us at support@cencalmotorsport.com before initiating a chargeback with your bank or payment provider.

We have established clear policies and procedures for every type of order issue. Customers are required to follow the appropriate procedure based on their situation:

3.1 Warranty Issues (Defective, Not Working, Not Fitting)

If your product is defective, stopped working, doesn't fit, or has a quality issue, you must follow our Warranty Policy. File a warranty claim with photos/videos at support@cencalmotorsport.com. Our team will work with you to resolve the issue, typically through a replacement product.

If the issue falls under our Warranty Policy and the customer files a chargeback instead of following the warranty procedure, the chargeback is considered fraudulent and this Agreement will be used as evidence to void the chargeback.

3.2 Returns (Want to Send an Item Back)

If you received your item and want to return it, you must follow our Return Policy. Submit a return request within 10 calendar days of delivery to support@cencalmotorsport.com. Returns are evaluated on a per-order basis.

If the issue falls under our Return Policy and the customer files a chargeback instead of following the return procedure, the chargeback is considered fraudulent and this Agreement will be used as evidence to void the chargeback.

3.3 Exchanges (Wrong Item or Want to Switch)

If you received the wrong item or want to exchange for a different product, you must follow our Exchange Policy. Contact support@cencalmotorsport.com with your order number and details.

If the issue falls under our Exchange Policy and the customer files a chargeback instead of following the exchange procedure, the chargeback is considered fraudulent and this Agreement will be used as evidence to void the chargeback.

3.4 Cancellations (Order Not Yet Delivered)

If your order hasn't been delivered and you want to cancel, you must follow our Cancellation Policy. Submit a cancellation request to support@cencalmotorsport.com. Cancellations are evaluated on a per-order basis.

If the issue falls under our Cancellation Policy and the customer files a chargeback instead of following the cancellation procedure, the chargeback is considered fraudulent and this Agreement will be used as evidence to void the chargeback.

3.5 Damaged, Lost, or Stolen Shipments

If your package was damaged, lost, or stolen during shipping and you have Package Protection, file a claim through our claims portal. If you declined Package Protection at checkout, contact support@cencalmotorsport.com and we'll see what we can do.

If the issue falls under our Package Protection Policy and the customer files a chargeback instead of following the claims procedure, the chargeback is considered fraudulent and this Agreement will be used as evidence to void the chargeback.

PROHIBITED CHARGEBACK REASONS

The following circumstances do NOT constitute valid grounds for a chargeback:

Buyer's remorse — changing your mind after placing an order
Not wanting to wait — production times, shipping delays, or backorders
Finding a lower price elsewhere
Installation challenges — normal fitment variations with aftermarket parts, improper installation, or lack of professional installation
Compatibility misunderstanding — failure to verify vehicle fitment before purchase
Not following our resolution procedures — filing a chargeback without first contacting support@cencalmotorsport.com
Dissatisfaction with a policy decision — if a return, cancellation, or exchange was denied per our policies, that is not grounds for a chargeback
Performance expectations — sound, appearance, or performance characteristics that meet product specifications
Custom or made-to-order items — these are non-returnable and non-cancellable as agreed at checkout

UNAUTHORIZED TRANSACTIONS (STOLEN CARD)

If you see a charge from CenCal Motorsport on your account that you did not authorize (e.g., someone used your card without permission), please contact us first at support@cencalmotorsport.com before filing a chargeback with your bank.

We will work with you to investigate the transaction and resolve it. If the charge was fraudulent, we will assist in the resolution process. Filing a chargeback without contacting us first is not the appropriate course of action — you should also contact your bank to cancel your card and report the unauthorized use through their fraud department.

It is not fair to the Company to have a product shipped and then have the charge reversed because someone else used the card. We will cooperate fully with fraud investigations.

WHAT HAPPENS WHEN A CHARGEBACK IS FILED

When a chargeback is initiated against CenCal Motorsport, we will:

Gather all relevant transaction documentation, including this signed Agreement
Compile evidence of product delivery, customer communication, and order confirmation
Document whether the customer followed the required resolution procedure (warranty, return, exchange, cancellation, or package protection)
Present a comprehensive dispute response to the payment processor, bank, or financing provider
Reference this Chargeback Agreement as evidence that the customer agreed to all policies at checkout

This Agreement, along with our Return Policy, Cancellation Policy, Exchange Policy, Warranty Policy, and Package Protection Policy, will be submitted as evidence in all chargeback disputes. These documents demonstrate that the customer was provided with clear procedures to resolve their issue and chose not to follow them.

CUSTOMER LIABILITY FOR FRAUDULENT CHARGEBACKS

If a customer files a chargeback that is determined to be fraudulent or filed without following the required procedures, the customer agrees to be liable for:

Chargeback fees imposed by payment processors
Administrative costs associated with disputing the chargeback
Legal fees incurred in defending against the chargeback
Collection costs for recovering unpaid balances
Any additional damages resulting from the fraudulent chargeback

BLACKLISTING

Customers who file fraudulent chargebacks or chargebacks without following the required resolution procedures will be:

Permanently blacklisted from cencalmotorsport.com
Blacklisted from all partner websites and platforms
Denied all future purchases, returns, exchanges, and warranty claims
Removed from all promotional offers, discounts, and loyalty programs

Blacklisting may be reversed at the sole discretion of CenCal Motorsport management.

DISPUTE RESOLUTION

Prior to initiating chargebacks or legal proceedings, both parties agree to attempt resolution through:

Direct communication with CenCal Motorsport at support@cencalmotorsport.com
Following the applicable policy procedure (return, exchange, cancellation, warranty, or package protection)
Mediation through a mutually agreed neutral third party if direct resolution fails
Arbitration if mediation fails to resolve the dispute

Jurisdiction and Venue: This Agreement is governed by California state law. Any legal proceedings must be initiated in San Diego County, California. Customer consents to jurisdiction and venue in California courts.

LEGAL PROTECTION

This Chargeback Agreement serves as a legally binding agreement between CenCal Motorsport and the customer at the time of checkout. This document may be used as:

Evidence in chargeback disputes with banks and payment processors
Evidence in small claims court
Evidence in any legal proceedings related to fraudulent chargebacks
Supporting documentation for fraud reports

Company reserves the right to pursue all available legal remedies against customers who file fraudulent chargebacks, including but not limited to recovery of fees, damages, and attorney costs.

SEVERABILITY & MODIFICATIONS

If any provision of this Agreement is deemed unenforceable, the remainder shall remain in full force and effect.

Company may modify this Agreement at any time. The current version is always available on our website. Continued use of our website and services constitutes acceptance of any modifications.

CONTACT INFORMATION

For all order issues, disputes, or chargeback-related inquiries:

Email: support@cencalmotorsport.com
Address: 3207 Roymar Road, Suite G, Oceanside, CA 92058

CUSTOMER ACKNOWLEDGMENT

By purchasing from CenCal Motorsport, I acknowledge that I have read, understood, and agree to be bound by this Chargeback Agreement and all referenced policies (Return Policy, Cancellation Policy, Exchange Policy, Warranty Policy, and Package Protection Policy). I understand that filing a chargeback without first following the required resolution procedures outlined in this Agreement and our policies may be considered fraudulent and may result in liability for fees, blacklisting, and legal consequences.

This Agreement supplements but does not replace the Company's standard Terms of Service, Return Policy, Cancellation Policy, Exchange Policy, Warranty Policy, Package Protection Policy, and other applicable policies.

CenCal Motorsport LLC | support@cencalmotorsport.com | cencalmotorsport.com