Chargeback Agreement

CHARGEBACK AGREEMENT AND DISPUTE RESOLUTION POLICY

CenCal Motorsport LLC

Effective Date: January 1, 2025
Last Updated: August 19, 2025

1. DEFINITIONS

For purposes of this Agreement:

"Company" means CenCal Motorsport LLC and its affiliates
"Customer" means any individual or entity purchasing products or services from Company
"Chargeback" means any dispute, claim, or reversal initiated through a credit card company, bank, or payment processor
"Products" include all automotive parts, accessories, performance modifications, and related services
"Transaction" means any purchase, payment, or financial exchange between Customer and Company

2. ACKNOWLEDGMENT AND AGREEMENT

By placing an order with CenCal Motorsport, Customer acknowledges that they have read, understood, and agree to be bound by this Chargeback Agreement. This Agreement is incorporated into and forms part of our Terms of Service.

3. CHARGEBACK PREVENTION MEASURES

3.1 Customer Verification

All orders are subject to verification of customer identity and billing information
Company reserves the right to request additional documentation for high-value orders
Customers must provide accurate contact information and maintain current records

3.2 Order Confirmation Process

All orders require explicit customer confirmation via email or phone
Detailed order confirmations include product specifications & pricing
Custom orders require additional written confirmation and specification approval

3.3 Communication Requirements

Customers must maintain active communication channels throughout the order process
Any concerns or disputes must be raised directly with Company before initiating chargebacks
Company will document all customer communications and retain records for minimum 3 years

4. PROHIBITED CHARGEBACK REASONS

Customer agrees that the following circumstances DO NOT constitute valid grounds for chargebacks:

4.1 Buyer's Remorse

Change of mind after order confirmation
Decision not to proceed with vehicle modifications
Finding alternative products at lower prices
Not willing to wait for production

4.2 Performance Part Considerations

Normal installation challenges with aftermarket parts
Minor fitment variations inherent in performance modifications
Sound, appearance, or performance characteristics that meet product specifications

4.3 Installation Issues

Improper installation by customer or third parties
Lack of professional installation when recommended or required
Damage caused during customer installation attempts

4.4 Compatibility Misunderstanding

Customer failure to verify vehicle compatibility despite provided guidance
Assumption of compatibility without consulting Company specifications
Use of parts for applications other than intended purpose

5. CUSTOMER OBLIGATIONS BEFORE INITIATING CHARGEBACKS

Before initiating any chargeback, Customer MUST:

5.1 Direct Communication

Contact Company customer service at support@cencalmotorsport.com
Provide detailed explanation of the issue or concern
Allow Company reasonable time to respond (minimum 5 business days)

5.2 Return Merchandise Authorization (RMA)

Follow Company's return/exchange procedures if applicable
Obtain RMA number for any product returns
Return products in original condition when required

5.3 Good Faith Resolution Attempt

Engage in good faith efforts to resolve issues directly
Provide Company opportunity to remedy any legitimate concerns
Document all communication attempts with Company

6. CHARGEBACK DISPUTE PROCEDURES

6.1 Company Response Rights

When a chargeback is initiated, Company will:

Gather all relevant transaction documentation
Compile evidence of product delivery and customer satisfaction
Document any customer communication history
Present comprehensive dispute response to payment processor

6.2 Evidence Documentation

Company maintains detailed records including:

Order confirmations and customer communications
Shipping documentation and delivery confirmations
Product specifications and compatibility information
Installation guidance provided to customers
Photography/video evidence of product condition and packaging

6.3 Recovery Rights

Company reserves the right to:

Dispute all unwarranted chargebacks through appropriate channels
Recover chargeback fees and associated costs from customers
Pursue legal remedies for fraudulent or bad faith chargebacks

7. CUSTOMER LIABILITY FOR UNWARRANTED CHARGEBACKS

7.1 Fee Liability

Customer agrees to reimburse Company for:

Chargeback fees imposed by payment processors (typically $15-75 per incident)
Administrative costs associated with chargeback disputes
Legal fees incurred in defending against unwarranted chargebacks
Collection costs for recovering unpaid balances

7.2 Account Restrictions

Customers who initiate unwarranted chargebacks may face:

Suspension or termination of account privileges
Requirement for alternative payment methods (wire transfer, certified funds)
Denial of future return/exchange privileges
Blacklisting from promotional offers and discounts

8. AUTOMOTIVE INDUSTRY SPECIFIC CONSIDERATIONS

8.1 Performance Parts Acknowledgment

Customer acknowledges that:

Performance modifications may affect vehicle warranty
Installation of aftermarket parts requires mechanical knowledge
Professional installation is recommended for complex modifications
Performance gains may vary based on vehicle condition and other modifications

8.2 Fitment and Compatibility

All product listings include compatibility information
Customers are responsible for verifying fitment before purchase
Minor adjustments may be required for optimal fitment
Company provides technical support but cannot guarantee universal compatibility

8.3 Custom and Special Orders

Custom fabricated items are non-returnable and non-refundable
Special orders may require extended delivery times
Customer approval is required for all custom specifications
Changes to custom orders may incur additional fees

9. DISPUTE RESOLUTION

9.1 Mediation Requirement

Prior to initiating chargebacks or legal proceedings, both parties agree to attempt resolution through:

Direct negotiation between customer and Company management
Mediation through mutually agreed neutral third party
Arbitration if mediation fails to resolve disputes

9.2 Jurisdiction and Venue

This Agreement is governed by California state law
Any legal proceedings must be initiated in San Luis Obispo County, California
Customer consents to jurisdiction and venue in California courts

10. REMEDIES AND ENFORCEMENT

10.1 Equitable Relief

Company may seek injunctive relief to prevent:

Continued filing of unwarranted chargebacks
Damage to Company's merchant account standing
Abuse of payment processor dispute systems

10.2 Damages

Customer may be liable for:

Direct damages from unwarranted chargebacks
Consequential damages including increased processing fees
Lost profits from account restrictions imposed by processors
Attorney fees and court costs

11. SEVERABILITY AND MODIFICATIONS

11.1 Severability

If any provision of this Agreement is deemed unenforceable, the remainder shall remain in full force and effect.

11.2 Modifications

Company may modify this Agreement with 30 days' notice. Continued use of Company services constitutes acceptance of modifications.

12. CONTACT INFORMATION

For all chargeback-related inquiries:

Email: support@cencalmotorsport.com
Phone: (831) 586-0006
Address: 3207 Roymar Road, Suite G, Oceanside, CA, 92058
Business Hours: M-F 9-5pm

CUSTOMER ACKNOWLEDGMENT

By purchasing from CenCal Motorsport, I acknowledge that I have read, understood, and agree to be bound by this Chargeback Agreement. I understand that initiating unwarranted chargebacks may result in liability for fees and legal consequences.

This agreement supplements but does not replace the Company's standard Terms of Service, Return Policy, and other applicable policies.