Return Policy

Return Request Window

All return requests must be submitted within 10 calendar days (including weekends) from the date the item was delivered — not the date the order was placed. As long as the initial return request is submitted within this 10-day window, the request will be reviewed for approval/denial even if our team's response takes additional time.

Per-Order Basis

All returns are evaluated on a per-order basis. Some items are eligible for a return and some are not. Custom-made items, custom-spec items, most exhaust systems, most wheels, and similar products are generally not eligible for returns. Eligibility may or may not be stated in the product description — however, all customers agree to our terms and policies at the time of checkout.

We reserve the right to approve or deny any return request at our discretion. If a return is denied and you file a chargeback it will be considered fraud & this policy will directly deny your chargeback, please note this policy may be used against you in charge back disputes to a bank or in small claims court.

How to Submit a Return Request

To initiate a return, email support@cencalmotorsport.com within the 10-day window of delivery and include the following information:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return

Once we receive your request, our team will create a ticket for the return request and respond with an update on whether your return has been approved or denied.

If Your Return Is Approved

If your return is approved, you will receive an RMA (Return Merchandise Authorization) form to fill out. The RMA will require:

  • Order details and contact information
  • Information about the item being returned
  • Photos of the product and packaging
  • Additional questions about your order

You must complete and return the RMA before shipping the item back in the case that your return was accepted by our team.

If Your Return Is Denied

If your return is denied, our team will notify you of the decision. In some cases, we may be able to offer alternative resolutions such as:

  • A partial refund (keep the item)
  • Store credit 
  • A return with a higher restock fee than our standard 20%

We always try to work with our customers to find a fair resolution but we reserve the right to deny returns if the item does not fall under acceptance.

Restocking Fee

A standard 20% restocking fee applies to all accepted returns. This fee is subject to adjustment on a per-order basis — it may be waived in certain situations or increased for items that are not typically eligible for returns. This restock fee is in place for the time it takes our team to package orders, deal with return claims, restock & repack returned items and processing fees lost on returned orders.

Store Credit Option: If you would prefer to avoid the restocking fee, you may choose to receive the full order value as store credit instead of a refund to your original payment method if your return is accepted.

Return Shipping

The customer is responsible for all return shipping costs. You have the following options:

  • Ship it yourself: Take the package to the carrier of your choice and pay for the shipping label directly. We recommend using a third-party service like Shippo for discounted rates as carrier direct can be expesnive.
  • Pre-paid return label: We can provide a pre-paid return shipping label. The cost of this label will be deducted from your refund amount.

Important: If you ship the item yourself, we strongly recommend purchasing shipping insurance through your carrier. If you choose our pre-paid label, no shipping insurance is included, and we are not liable for any damage that occurs during return transit.

Packaging Requirements

All returned items must meet the following requirements:

  • The item must be returned in the original box it was shipped in
  • The item must be packaged properly — the same way it was received
  • The item must be unused (it may be opened and inspected, but cannot show signs of use or installation)
  • We do not accept returns that are poorly packaged or shipped in a different box, this rule has taken place as many customers have sent back poorly packaged items that arrive damaged. Thank you for understanding!

Receiving & Inspection

Once your return is delivered to us, please allow 24–48 hours for our team to receive, inspect, and verify the item. We will confirm that:

  • The correct item was returned
  • The item is in the original box with proper packaging
  • The item is unused and in its original condition

If the item arrives damaged due to improper packaging during return shipping, we reserve the right to deny the return, send the product back to the customer, or negotiate a different refund amount.

Refund Method

Approved refunds will be processed to the original payment method used at checkout:

  • Credit/debit card: Refund returned to the card on file
  • Affirm: Refund processed through Affirm
  • Invalid/expired card: If the original payment method is no longer valid, we cannot issue a refund to a third-party card or through third-party services (Zelle, Venmo, etc.). In this case, the refund will be issued as store credit.

This Policy Does Not Cover

This return policy applies only to standard return requests. For other situations, please refer to the appropriate policy:

  • Cancellations (order not yet delivered or still in production) — Please see our Cancellation Policy
  • Exchanges (wrong item received or want to switch products) — Please see our Exchange Policy
  • Warranty Issues (item not fitting, not working, or defective) — Please see our Warranty Policy
  • Damaged, Lost, or Stolen Shipments — If you did not decline the Package Protection at checkout, your order is covered for damage, loss, and theft during shipping. Please visit the claims portal to file a claim. If you did not purchase package protection, please see our Package Protection Policy for more details.

Questions? Contact us at support@cencalmotorsport.com